Chihyung Ok: search on Z-Library

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1

The Effects of Consumers' Perceived Risk and Benefit on Attitude and Behavioral Intention: A Study of Street Food

Choi, Joowon, Lee, Aejoo, Ok, Chihyung

Journal:

Journal of Travel & Tourism Marketing

Year:

2013

Language:

english

File:

PDF, 208 KB

english, 2013

2

Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor

Lee, JungHoon (Jay), Ok, Chihyung

Journal:

International Journal of Hospitality Management

Year:

2012

Language:

english

File:

PDF, 520 KB

english, 2012

3

The antecedents and consequence of consumer attitudes toward restaurant brands: A comparative study between casual and fine dining restaurants

Hwang, Jinsoo, Ok, Chihyung

Journal:

International Journal of Hospitality Management

Year:

2013

Language:

english

File:

PDF, 535 KB

english, 2013

4

Using Twitter Data for Cruise Tourism Marketing and Research

Park, Seunghyun “Brian”, Ok, Chihyung “Michael”, Chae, Bongsug “Kevin”

Journal:

Journal of Travel & Tourism Marketing

Year:

2015

Language:

english

File:

PDF, 557 KB

english, 2015

5

Analyzing Twitter to explore perceptions of Asian restaurants

Park, Seunghyun Brian, Jang, Jichul, Ok, Chihyung Michael

Journal:

Journal of Hospitality and Tourism Technology

Year:

2016

Language:

english

File:

PDF, 240 KB

english, 2016

6

Linking emotion and place on Twitter at Disneyland

Park, Seunghyun “Brian”, Kim, Hyung Jin, Ok, Chihyung “Michael”

Journal:

Journal of Travel & Tourism Marketing

Year:

2017

Language:

english

File:

PDF, 2.31 MB

english, 2017

7

Contingency variables for customer share of visits to full-service restaurant

Wansoo Kim, Chihyung Ok, Deborah D. Canter

Journal:

International Journal of Hospitality Management

Year:

2010

Language:

english

File:

PDF, 289 KB

english, 2010

8

Determinants of hotel guests’ service experiences: an examination of differences between lifestyle and traditional hotels

Baek, Jooa, Choe, Yeongbae, Ok, Chihyung Michael

Journal:

Journal of Hospitality Marketing & Management

Year:

2019

Language:

english

File:

PDF, 1.75 MB

english, 2019

9

Relationships between brand experiences, personality traits, prestige, relationship quality, and loyalty

Choi, Young Gin, Ok, Chihyung “Michael”, Hyun, Sunghyup Sean

Journal:

International Journal of Contemporary Hospitality Management

Year:

2017

Language:

english

File:

PDF, 689 KB

english, 2017

10

Understanding hotel employees’ service sabotage: Emotional labor perspective based on conservation of resources theory

Lee, JungHoon (Jay), Ok, Chihyung Michael

Journal:

International Journal of Hospitality Management

Year:

2014

Language:

english

File:

PDF, 1.06 MB

english, 2014

11

Drivers of work engagement: An examination of core self-evaluations and psychological climate among hotel employees

Lee, JungHoon (Jay), Ok, Chihyung “Michael”

Journal:

International Journal of Hospitality Management

Year:

2015

Language:

english

File:

PDF, 1.13 MB

english, 2015

12

Relationship between Emotional Labor and Customer Orientation among Airline Service Employees

Lee, JungHoon (Jay), Ok, Chihyung “Michael”, Lee, Seung-Hoon, Lee, Choong-Ki

Journal:

Journal of Travel Research

Year:

2017

Language:

english

File:

PDF, 550 KB

english, 2017

13

Visualizing theme park visitorsâ emotions using social media analytics and geospatial analytics

Park, Seunghyun Brian, Kim, Jinwon, Lee, Yong Kyu, Ok, Chihyung Michael

Journal:

Tourism Management

Year:

2020

File:

PDF, 6.73 MB

2020

14

Hotel Employee Work Engagement and Its Consequences

Lee, JungHoon (Jay), Ok, Chihyung “Michael”

Journal:

Journal of Hospitality Marketing & Management

Year:

2015

Language:

english

File:

PDF, 26.96 MB

english, 2015

15

An emotional labor perspective on the relationship between customer orientation and job satisfaction

Lee, JungHoon (Jay), Ok, Chihyung “Michael”, Hwang, Jinsoo

Journal:

International Journal of Hospitality Management

Year:

2016

Language:

english

File:

PDF, 1.03 MB

english, 2016

16

Generalizing Survey Results from Student Samples: Implications from Service Recovery Research

Ok, Chihyung, Shanklin, Carol W., Back, Ki‐Joon

Journal:

Journal of Quality Assurance in Hospitality & Tourism

Year:

2008

Language:

english

File:

PDF, 303 KB

english, 2008

17

The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships

Kim, Wansoo, Ok, Chihyung, Gwinner, Kevin Patrick

Journal:

Service Industries Journal

Year:

2010

Language:

english

File:

PDF, 209 KB

english, 2010

18

Service Recovery Paradox: Implications from an Experimental Study in a Restaurant Setting

Ok, Chihyung, Back, Ki-Joon, Shanklin, Carol W.

Journal:

Journal of Hospitality & Leisure Marketing

Year:

2006

Language:

english

File:

PDF, 647 KB

english, 2006

19

Moderating role of a priori customer–firm relationship in service recovery situations

Kim, Wansoo, Ok, Chihyung, Canter, Deborah D.

Journal:

Service Industries Journal

Year:

2012

Language:

english

File:

PDF, 204 KB

english, 2012

20

Outcomes of Destination Marketing Organization Website Navigation: The Role of Telepresence

Choi, Juwon, Ok, Chihyung (Michael), Choi, Sooyoung

Journal:

Journal of Travel & Tourism Marketing

Year:

2015

Language:

english

File:

PDF, 539 KB

english, 2015

21

Mixed Findings on the Service Recovery Paradox

Ok, Chihyung, Back, Ki-Joon, Shanklin, Carol W.

Journal:

Service Industries Journal

Year:

2007

Language:

english

File:

PDF, 322 KB

english, 2007

22

Dimensional Roles of Justice on Post-Recovery Overall Satisfaction and Behavioral Intentions

Ok, Chihyung, Back, Ki-Joon, Shanklin, Carol W.

Journal:

Journal of Foodservice Business Research

Year:

2005

Language:

english

File:

PDF, 867 KB

english, 2005

23

Destination marketing organization website visitors’ flow experience: an application of Plog’s model of personality

Jeon, Hyeongjin (Harry), Ok, Chihyung (Michael), Choi, Juwon

Journal:

Journal of Travel & Tourism Marketing

Year:

2017

Language:

english

File:

PDF, 1.31 MB

english, 2017

24

Value-driven customer share of visits

Kim, Wansoo, Ok, Chihyung, Canter, Deborah D.

Journal:

Service Industries Journal

Year:

2012

Language:

english

File:

PDF, 265 KB

english, 2012

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